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Your business

  1. 1 What do you sell, and roughly how many orders per month?
  2. 2 Which platform is (or will be) your store on?

Your current systems

  1. 3 What do you use today for accounting, CRM, email marketing, shipping and inventory? Name the actual products, even if it is spreadsheets.
  2. 4 Which of those systems is the one you trust as "the truth" for customer data? For stock?

What should flow where

  1. 5 When a new order comes in, what do you currently do by hand? This one question usually is the project.
  2. 6 What information should move automatically, and in which direction? For example: orders to accounting, customers to CRM, stock to store.
  3. 7 Does anything need to flow back into the store, such as stock levels, order status, or tracking?

Timing and volume

  1. 8 Does the data need to move instantly, or is every few minutes, or nightly, fine?
  2. 9 Any peak events, such as sales or drops, where volume spikes?

Access and environment

  1. 10 What plan or edition are you on for each system? API access is plan-gated on systems like Salesforce and QuickBooks.
  2. 11 Can you give us admin or developer access, and is there a sandbox or test environment?

Rules and compliance

  1. 12 Any data you must not sync, such as marketing consent boundaries or regions with GDPR obligations?
  2. 13 Who on your side can answer mapping questions, which field goes where, within a day or two?

Success and budget

  1. 14 Describe "working perfectly" in one sentence, three months from now.
  2. 15 What is your budget range, and is there a hard deadline?